Shipping & Customs
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Do I have to pay import duties & taxes (customs)?
EU countries: No additional custom fees or taxes for shipments within the EU Customs Union. Exceptions may apply for territories belonging to the EU, but not to the EU Customs Union. Non-EU countries: No additional charges upon receipt of your parcel. All orders are delivered duty paid (DDP). Al... -
Orders usually leave our warehouse within one working day. Once the carrier has picked up your parcel, you can track the order on the carrier's website. You will receive your personal tracking link via email. If you can't find the email, feel free to reach out to us. We're happy to help.
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How long does it take for my order to arrive?
Orders usually leave our warehouse within one working day. The shipping times depend on the country of destination. You can find more info on our page Shipping & Returns. If you have questions on how to track and trace your order once shipped, please check out this FAQ article: How can I tra... -
For detailed information please visit our page Shipping & Returns.
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What countries do you ship to?
You can find the list of our shipping countries in the drop-down menu that opens when you click on the country flag in our website header. Make sure that your desired shipping country is selected. Your country is not listed? Click here to let us know so we can work on a future solution.