Feelgrounds EU

Sale items can be returned just like any regular item. However, please note that a direct exchange is not possible. Instead, you can return the item and then place a new order.All return instructions and access to our return portal can be found here:&#xA0;<a href="https://eu.feelgrounds.com/policies/shipping-policy#returns" target="_blank" rel="noopener noreferrer" class="fr-green">Feelgrounds Returns</a>Important:If the sale or promotional event has already ended, it is unfortunately not possible to purchase the replacement pair at the previous discounted price. However, we recommend keeping an eye on our website, as you may find a new discount code or promotion that can be applied to the replacement order.Did you receive a defective pair? No worries &#x2013; you can find all the information on what to do next here: <a href="https://eu.feelgrounds.com/pages/help?hcUrl=%252Fen-US%252Freceived-a-damaged-pair-1180117#reamaze#0#/kb/returns-and-refunds/received-a-damaged-pair" target="_blank" rel="noopener noreferrer" class="fr-green">Received a defective pair?</a>

Sale items can be returned just like any regular item. However, please note that a direct exchange is not possible. Instead, you can return the item and then place a new order. All return instructions and access to our return portal can be found here

Can I return sale items? And how can I receive my discount again when exchanging a product?

Returns & Refunds

How can I modify an order I’ve already placed?

How can I track my order?

How long does it take for my order to arrive?

Received a damaged pair?

Are Feelgrounds shoes available in physical stores?

Didn’t receive an order confirmation email?

Can I combine discount codes with other promotions or sales?

Do you offer B-grade products?

Is it possible to combine multiple orders after placing them?

My discount code wasn’t applied – can it still be used?

How can I change the address of an order I’ve already placed?

How can I cancel my order?

Where can I leave a review?

What should I do if my package delivery is delayed?

Do you offer a repair service or replacement soles?

Do you offer gift cards?

About Your Order

Are barefoot shoes good for plantar fasciitis, flat feet, bunions, etc.?

Do I need arch support or orthopedical insoles?

I’m new to barefoot shoes. What do I have to consider?

New to barefoot shoes?

Are your shoes unisex or do you differentiate between women’s and men’s shoes?

Do you have barefoot shoes for kids?

How do I find my perfect size?

If I am usually wearing a half size, what size should I get?

What if I ordered the wrong size?

Do you offer Feelgrounds barefoot shoes in extra wide (e.g. 4E)?

Sizing

What is the difference between the Knit and the Mesh material?

Are Feelgrounds barefoot shoes free of harmful substances?

Are Feelgrounds environmentally friendly?

Are Feelgrounds produced under fair working conditions?

Do Feelgrounds have cushioning?

Are Feelgrounds shoes grounded/earthed?

Are Feelgrounds suitable for running, hiking, and other sports?

Are Feelgrounds vegan?

Are Feelgrounds waterproof?

Can I wear Feelgrounds with toe spacers/spreaders?

Should I wear Feelgrounds with or without socks?

How do our kids and adult models differ?

What can I do if my preferred item is out of stock?

What is the difference between our Seaside Sandals?

Which Feelgrounds models are especially breathable?

How can I recycle or dispose of my Feelgrounds shoes?

About our Shoes

Why sneakers come without insoles?

Which insoles best suit my needs?

What is the difference between the cork and the felt insole?

What is the right insole size for me?

How do I properly clean and care for my insoles?

Can I wear Feelgrounds boots without insoles?

Can the dress shoes also be worn without insoles or with other Feelgrounds insoles?

Should I wear Feelgrounds barefoot shoes with or without socks?

Can I return socks after trying them on?

Accessories Info

Are Feelgrounds machine washable?

How do I keep my shoes clean?

How do I care for faux leather Feelgrounds?

Clean & Care

Do I have to pay import duties & taxes (customs)?

What are the shipping costs?

What countries do you ship to?

Will there be additional costs for me with carbon-neutral shipping?

Shipping & Customs

Do you offer a warranty?

Do you offer exchanges?

How can I return my shoes?

How long does it take to get my refund?

Who pays for the return shipping?

Is it possible to return two orders together?

How can I resolve issues during checkout?

What payment methods do you offer?

How do I receive an invoice for my order?

Payments & Invoicing

What general terms and conditions apply to sales and promotions?

Sales & Promotions

Can I return sale items? And how can I receive my discount again when exchanging a product?Updated 3 days ago